![]() Hope this helps, for any further queries reply to the post and feel free to join us againįeel free to post your query for any other assistance as well, If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: I would personally suggest you contact our HP phone support for further assistance. Please respond to this post with the details and with the results of the troubleshooting for further assistance.Īnd Feel free to ask your queries as this forum has some of the best people in the world available and ready to I understand you have diagnosed the issue to be a possible hardware failure as the vertical lines are visible even on the Bios screen. Īlternatively, for computer screen freezing, I would suggest you follow the steps suggested in the support document for - HP PCs - Computer Locks Up or Freezes (Windows 10, If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan). If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure, ![]() This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) If the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here If the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, Have you tried to run any test on the computer from F2? Have you tried to boot the computer into the Bios screen and check if the issue persists? No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:Ĭould you provide me with the exact model of the PC? Use this link to find it: (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.). I Understand you are having issues with the screen freezes and fading with Vertical Lines on HP Notebook, HP Instant you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. ![]()
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